Privacy Policy

1. Who we are

SĀRA Hospitality Advisory ("SĀRA", "we", "us", "our") is an independent hospitality advisory firm. Our website is sarahospitalityservices.com. You may contact us at hello@sarahospitalityservices.com.

2. Information we collect

We collect information you provide directly when you:

• Submit an enquiry through our contact form (name, company, email address, telephone, project details and message)
• Correspond with us by email or telephone

We also collect certain technical information automatically when you visit our website, including your IP address, browser type, pages visited, and time of visit. This information is collected through analytics tools subject to your consent (see Section 5).

3. How we use your information

We use the information we collect to:

• Respond to your enquiries and provide advisory services
• Maintain records of our correspondence and engagements
• Improve our website and understand how visitors use it (analytics, with consent)
• Comply with legal obligations

We do not use your personal information for unsolicited marketing. We will not sell, rent or share your personal information with third parties for their own marketing purposes.

4. Legal basis for processing

Where applicable data protection law requires a legal basis for processing, we rely on: (a) your consent, where you have given it; (b) the performance of a contract or pre-contractual steps at your request; (c) our legitimate interests in operating and improving our business, where these are not overridden by your rights; and (d) compliance with a legal obligation.

5. Cookies and analytics

Our website uses cookies and similar technologies to collect analytics data about how visitors use the site. We ask for your consent before enabling analytics tracking. You may accept or decline when the cookie banner appears, and you may withdraw consent at any time. Essential cookies required for the website to function are always active.

6. Data retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. Enquiry records are typically retained for up to seven years. Analytics consent preferences are stored in your browser for up to 365 days.

7. Data sharing

We may share your information with trusted service providers who assist us in operating our website and conducting our business (for example, our website hosting provider and inbox/messaging platform). These providers are contractually required to keep your information confidential and to use it only for the purposes we specify. We may also disclose information where required by law or to protect our legal rights.

8. International transfers

SĀRA operates across Southeast Asia, India, South Asia and the Indian Ocean region. Your information may be processed in countries outside your own. Where we transfer personal data internationally, we take steps to ensure appropriate safeguards are in place in accordance with applicable law.

9. Your rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict our processing of your information
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at hello@sarahospitalityservices.com.

10. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. We encourage you to review this policy periodically.

12. Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us at hello@sarahospitalityservices.com or +65 9451 0095.